Refund policy

At Scooty's Apples, we strive to provide our customers with the highest quality products and excellent customer service. However, we understand that sometimes things don't go as planned. Please review our refund policy below.

Refund Policy

No Returns:

  • We do not accept returns for any products purchased.

Refunds:

  • Refunds are issued only in the following situations:
    • The product received was damaged during shipping.
    • The wrong product was sent.

How to Request a Refund:

  • To request a refund, please contact our customer service team within 7 days of receiving your order. Include your order number, a detailed description of the issue, and any relevant photos of the damaged or incorrect product.

Contact Information:

Processing Time:

  • Once we receive your refund request and it is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Exclusions:

  • Refunds are not available for products purchased on sale or with a discount code unless the product received was damaged or incorrect.

We appreciate your understanding and look forward to serving you with the best caramel apples. If you have any questions or need further assistance, please do not hesitate to contact us.

Last Updated: June 26, 2024